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I know, I know—there are only a few weeks left before the holidays and I haven’t started shopping yet. But there’s a method to my madness. Money’s tight, so I’ve been holding out for last-minute, rock-bottom prices. And no worries about going elbow-to-elbow with crowds at the mall, since I’m getting my
stuff online. Like many Americans, I’ve totally bought into e-commerce, and not just
because it’s fast and convenient—it’s where the real deals are. Web sales across the
board increased nearly 5% last year, despite the financial downturn (at Amazon
.com, the biggest e-tailer on the block, sales were up nearly 30%). And as more mer-
chants shutter their brick-and-mortar
stores in favor of hanging out virtual
shingles, they know they’ve got to offer
the best prices and service to stay alive.
But it can be a jungle out there. Six out of
every ten people say Web shopping has
left them feeling confused, overwhelmed
or frustrated. It doesn’t have to be that
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